Return & Refund Policy

At Forge & Valor, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to make the return process simple and transparent.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

Please inspect your package upon delivery and contact us as soon as possible if you notice any issues.

2. Return Eligibility

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, accessories, and inserts.
Be accompanied by your order number or proof of purchase.

Items that do not meet these requirements may not qualify for a refund.

3. How to Request a Return

To request a return, email support@forgeandvalor.com with:

Your order number
Reason for the return

Once approved, we'll provide return instructions and the appropriate return address.

Please do not send items back without authorization, as unauthorized returns cannot be accepted.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include clear photos of the item and packaging so we can review your request quickly. If approved, we'll provide a replacement, refund, or another suitable resolution at no additional cost.

5. Non-Returnable Items

The following items are generally not eligible for return:

Personalized or customized products
Gift cards
Clearance or final sale items (unless defective)
Products that have been intentionally damaged or misused after delivery

If you're unsure whether your item qualifies, please contact our support team before initiating a return.

6. Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, simply return the original item (if eligible) and place a new order.

7. Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 5–10 business days, depending on your financial institution.
Some banks or card issuers may require additional processing time.

If you haven't received your refund within 15 business days after approval, please contact us.